Something Bad Happened? At Least There’s Money-back Guarantee Policy with the Touch ‘n Go eWallet

“Do you have Touch ‘n Go eWallet?” asked my colleague.

We were out running errands that day and after 2 hours of walking and looking for products, it was time to go, but not before getting a few drinks first. My colleague walked towards Tealive so I just followed.

“Why?” I asked.

“You can get 50% off your Tealive drink if you pay with TNG eWallet, they have a promotion now.”

After I placed my order, I took out my phone and paid with the TNG eWallet app. I paid RM2.50 for my Tealive drink that day. It was cheap.

I like to explore apps that I’ve downloaded so I found out that there were other promotions and features. I found out that TNG eWallet have 2 unique features called RFID and PayDirect specifically for toll payments.

With all these amazing features available, I’m sure you will still be concerned about safety and security above all else. Well, you’re not the only one. According to a Nielsen study on Malaysia’s shifting payment landscape, 46% of Malaysians are concerned about security measures and fraud risks related to digital payment. Nielsen insights also revealed that Malaysians are fearful about using e-wallets due to security concerns involving payment and banking details, data breach, as well as malware or software issues. Among those surveyed, 38% of Malaysians fear that there might be missing transactions from making digital payments.

Meanwhile, 30% of Malaysians are mindful when using e-wallets because they are afraid that their mobile phones may be stolen to make purchases. When it comes to breach of data, 39% of Malaysians are worried that their banking details might be leaked to a third-party. Luckily, Touch ‘n Go eWallet recently announced their Money-back Guarantee Policy. It promises FULL compensation within 5 working days if you find that your TNG eWallet is being charged with unauthorised purchases. Isn’t that great? To enjoy this policy, you need to get verified first, which is really easy and I will show it to you anyway.

By the way, did I tell you that TNG eWallet is governed by Bank Negara Malaysia (BNM)? They’re already regulated and monitored, and now they’re adding a security policy to their eWallet, which is really good news for users.

How to Verify Your Touch ‘n Go eWallet Account

In your TNG eWallet app, click on your profile at the top right corner and click Verify Account Now. It tells you that you need to:

  1. Take an ID Photo

  2. Take a Selfie

  3. Fill in the Required Information

Take a photo of your ID (front and back) through the app.

Accepted IDs are MyKad, MyPolis, MyTentera and Passport

To verify that the people and ID are consistent, you would need to take a selfie!

Make sure you take a clear selfie of yourself ya

Lastly, fill in your personal details and click Submit. Once that is done, you will need to wait for 48 hours for TNG eWallet to process your submission. You will see the word ‘Completed’ on your profile under Account Verification and ‘Verified’ when you click on it.

Remember, only verified accounts will be able to submit their claims through the Money-back Guarantee Policy.

We don’t want bad things to happen to us, but sometimes they just do – there may be an unauthorised transaction on your eWallet or some suspicious activity you were unaware of.

When that happens, here is what you can do:

How to Submit Your Claim through the Money-back Guarantee Policy

You can report the unauthorised transaction by ensuring that you submit your claim along with supporting documents within 60 days from the unauthorised transaction date to get full compensation. Next all you have to do is wait 5 working days upon investigation and if the claims are proven to be legitimate, TNG eWallet will provide full compensation aka FULL REFUND. You can actually view this information in your TNG eWallet profile under ‘Money-back Guarantee’.

Still don’t understand how Money-back Guarantee works?

Watch this Cashless Confidential video by TNG eWallet or click here to view their playlist.

In Conclusion

This is a great initiative by Touch ‘n Go eWallet to provide peace of mind to Malaysians on using eWallets, because since the TNG eWallet is secure, you don’t have to worry about transacting! Fun fact: This Money-back Guarantee Policy is the first-ever initiation in the e-wallet industry in Malaysia.

If you haven’t adopted eWallets yet, I encourage you to start now and take advantage of all the benefits available. Sign up with my Touch ‘n Go eWallet promo / referral code ‘pa8wts’ and you can also get 5x toll rebates. Hope you like this post!